tbjee Frequently Asked
Questions

Creating a tbjee account takes about two minutes. Go to tbjee.club/register, enter your mobile number, choose a password, and tap the Register button. You will receive a one-time verification code via SMS — enter it to confirm your number and your account is ready. The whole process is free and there is no need to submit any documents just to register.

Go to the login page and tap "Forgot Password". Enter the mobile number linked to your tbjee account and we will send a reset code via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to that number, contact support at [email protected] with your account details.

No. tbjee allows one account per person. Creating multiple accounts is a violation of our Terms and Conditions and will result in all accounts being suspended and any balances forfeited. If you think a duplicate account was created by mistake, contact support immediately to resolve it before any action is taken.

Basic play only requires a verified mobile number. To unlock withdrawals above 5,000 BDT, tbjee may ask you to complete a simple identity check — usually a photo of your National ID card and a selfie. This is a standard security step to protect your account and comply with responsible gaming guidelines. Verification is usually completed within 24 hours.

You can request account closure at any time by emailing [email protected]. Before closing, make sure you have withdrawn any remaining balance. If you are closing your account because of concerns about your gaming habits, please visit our Responsible Gaming page first — we have self-exclusion tools that may be a better fit than full closure.

tbjee accepts deposits via the three most popular mobile banking services in Bangladesh:

• bKash — send to the tbjee bKash merchant number shown in your account
• Nagad — same process via the Nagad app
• Rocket — Dutch-Bangla Bank's mobile wallet

All three methods are instant and support BDT deposits with no currency conversion fees.

The minimum deposit on tbjee is 200 BDT. There is no maximum deposit limit for standard accounts, though very large deposits may trigger a routine security review. We recommend starting with a small deposit to get familiar with the platform before increasing your stake.

Deposits via bKash, Nagad, and Rocket are credited to your tbjee balance instantly in almost all cases. If your deposit has not appeared after 10 minutes, check that you sent to the correct tbjee merchant number and that the transaction shows as successful in your mobile banking app. If it still has not arrived, contact support with your transaction reference number.

This is rare but can happen during network congestion. First, wait 15 minutes — most delayed deposits resolve automatically. If it still has not arrived, email [email protected] with:

• Your tbjee username or registered mobile number
• The bKash/Nagad/Rocket transaction ID
• The exact amount and time of the transaction

Our team will trace the payment and credit your account manually within 2 hours during business hours.

tbjee does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard send-money charges. These are typically very small — check your provider's current fee schedule in their app. The amount credited to your tbjee balance will be exactly what tbjee receives after any provider fees.

Log in to your tbjee account, go to the Wallet section, and tap Withdraw. Enter the amount you want to withdraw and select your preferred method — bKash, Nagad, or Rocket. Make sure the mobile number you enter matches the one registered with your tbjee account. Submit the request and you will receive the funds directly to your mobile wallet.

Most tbjee withdrawals are processed within 1 to 4 hours. During peak hours (evenings and weekends) it can occasionally take up to 12 hours. Withdrawals are not processed between 2:00 AM and 6:00 AM Bangladesh time. If your withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference number.

The minimum withdrawal on tbjee is 500 BDT. The standard maximum per single withdrawal is 50,000 BDT. If you need to withdraw a larger amount, you can submit multiple requests or contact support to arrange a higher-limit withdrawal with identity verification.

Common reasons for a rejected withdrawal include:

• The mobile number entered does not match your registered tbjee account number
• Your account has an active bonus with incomplete wagering requirements
• Your account identity verification is incomplete
• The withdrawal amount is below the 500 BDT minimum

Check your account notifications for the specific reason. If you are unsure, email support and we will explain exactly what needs to be resolved.

Yes. All tbjee games use a certified Random Number Generator (RNG) that is independently audited. Every spin, card draw, and dice roll is completely random and cannot be predicted or manipulated — not by tbjee, not by any player. The RTP values published on each game page are verified figures from the audit, not estimates. You can read more about our technology on the Game Technology page.

RTP stands for Return to Player. It is the percentage of all wagered money that a game pays back to players over millions of rounds. For example, a game with 97% RTP returns 97 BDT for every 100 BDT wagered on average. It does not mean you will win 97 BDT every time you bet 100 BDT — it is a long-term statistical average. Higher RTP means better value over time. Jacks or Better has the highest RTP on tbjee at 99.54% with optimal strategy.

We recommend starting with Lucky Dice or Money Coming. Lucky Dice has simple rules — pick a number, set your bet, roll — and rounds complete in under five seconds. Money Coming is a slot with straightforward gameplay and a fun bonus round that does not require any prior knowledge to enjoy. Both have low minimum bets so you can play many rounds without risking a large balance.

Some tbjee games offer a demo mode that lets you play with virtual credits — no deposit required. Demo mode is a great way to learn the rules and features of a game before playing with real BDT. Look for the "Try Demo" button on individual game pages. Note that demo winnings cannot be withdrawn — you need a real-money balance to win real BDT.

Minimum bets vary by game. Most tbjee slots start from 10 BDT per spin. Lucky Dice starts from 10 BDT per roll. Jacks or Better starts from 20 BDT per hand. The Diamond Tycoon progressive jackpot requires a minimum of 20 BDT per spin to qualify. Each game page shows the exact minimum and maximum bet before you start playing.

New tbjee members receive a welcome bonus on their first deposit. The bonus is credited automatically — you do not need a promo code. The current offer is shown on the registration page and in your account after you sign up. Welcome bonuses come with wagering requirements, which means you need to play through the bonus amount a set number of times before you can withdraw it as cash.

Wagering requirements (also called playthrough requirements) tell you how many times you need to bet your bonus amount before it converts to withdrawable cash. For example, a 500 BDT bonus with 20x wagering means you need to place 10,000 BDT in total bets using that bonus. Your progress is tracked automatically in the Bonuses section of your tbjee account. All tbjee games contribute to wagering, though some games may contribute at a lower percentage — check the bonus terms for details.

Free spins are awarded as part of promotions tied to specific tbjee games — most often Egypt Book of Mystery and Money Coming. When a free spin offer is active, it will appear in the Promotions tab of your account. Tap "Claim" and the spins are added to your balance automatically. Free spin winnings are usually subject to a wagering requirement before withdrawal — the specific terms are shown when you claim the offer.

No — bonus funds must meet the wagering requirements before they can be withdrawn. Your tbjee wallet shows your real-money balance and your bonus balance separately. You can always withdraw your real-money balance at any time, even if you have an active bonus. If you prefer not to complete the wagering, you can forfeit the bonus in your account settings and withdraw your real-money balance immediately.

Visit the tbjee App page on your mobile browser and follow the download instructions for Android or iOS. The Android APK can be installed directly — you may need to allow installation from unknown sources in your phone settings. iOS users can add tbjee to their home screen as a Progressive Web App (PWA) for a near-native experience. The app gives you faster load times, biometric login, and push notifications for new bonuses.

tbjee's game servers record every round in real time. If a game disconnects mid-round, the result is saved on the server. When you reconnect and reopen the game, it will show you the outcome of the interrupted round automatically. If the round result does not appear after reconnecting, contact support with the game name, approximate time, and your account details — we can retrieve the server log and resolve it within a few hours.

Try these steps in order:

• Close and reopen the tbjee app
• Clear the app cache in your phone's Settings > Apps > tbjee > Clear Cache
• Check your internet connection — switch between Wi-Fi and mobile data to see which is faster
• Uninstall and reinstall the app from the App page

If the issue persists after reinstalling, email support with your device model and Android/iOS version so we can investigate further.

Yes. All tbjee games are fully playable in any modern desktop browser — Chrome, Firefox, Edge, and Safari are all supported. No download or plugin is required. Simply log in at tbjee.club and start playing. The desktop experience uses the same game servers as mobile, so your balance, bonuses, and game history are all in sync across devices.